Expert Usability Evaluation of 28 State Government Web Portals of India

Abstract

This paper presents the usability evaluation of 28 state government web portals of India based on the evaluation of 79 parameters grouped under 7 broad categories such as accessibility, navigation, visual design, information content, interactivity, ownership and branding. We have juxtaposed the results of questionnaire based survey of Aponline, the Andhra Pradesh state web portal along with the results of expert usability evaluation based on 79 parameters to match and validate the trends. The expert usability evaluation presented in this paper highlights the lack of human work analysis in the design of the state web portals. In the end, the state web portals are ranked based on compliance with the overall usability parameters.