Reinventing Public Service Delivery: The Case of Public Information Systems Implementation in Malaysia (Informative paper)

Mohamad Noorman Masrek


In the effort towards promoting efficient and effective service delivery to its citizen,Malaysia has deployed seven public information systems projects. Three of these public information systems projects were implemented to address the government to citizen and government to government interactions while one project was deployed to fulfill the needfor government to business interactions. Empirical studies from the users’ perspective showed that the implementation of PIS can be regarded as successful. However, as the implementation of the PIS projects is still continuing, further research is deemed to be very necessary to investigate its success. This paper is intended to discuss various publicinformation systems projects that were undertaken by the Malaysian government as part of its e-government effort

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