The Role of Partnerships in Development of E-Services - Highlighting Public Sector Organizations

Abstract

In public sector organizations there is a need for providing services electronically through the internet. However, pressure to do with ever smaller resources is a reality, especially in IS departments of smaller municipalities. Here we suggest that cooperative arrangements with other public sector organizations, external service providers and businesses should be considered - they can be helpful in IS management and development activities. This is the case also in development of e-services. Understanding the needs of users, citizens or clients is also increasingly important in providing successful e-services.