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International Journal of Public Information Systems Vol. 2007:3, pp. 201-212
The Role of Partnerships in Development of E-Services - Highlighting Public Sector Organizations Author: Seppo Sirkemaa
Keywords: Information technology, information systems, management, partnership, cooperation, e-services, public sector
Abstract In public sector organizations there is a need for providing services electronically through the internet. However, pressure to do with ever smaller resources is a reality, especially in IS departments of smaller municipalities. Here we suggest that cooperative arrangements with other public sector organizations, external service providers and businesses should be considered - they can be helpful in IS management and development activities. This is the case also in development of e-services. Understanding the needs of users, citizens or clients is also increasingly important in providing successful e-services.