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International Journal of Public Information Systems Vol. 2007:3, pp. 117-134
Can Portals Calculate? - A Study of Public E-Services in Educational Markets Authors: Lars Norén, Agneta Ranerup
Keywords: Electronic government, public e-services, the principle of symmetry, Actor-Network Theory, calculation
Abstract The relationship between the individual and the state is more often than previously mediated by public e-services. An emergent phenomenon in this respect is the various forms of devices supporting choice of education that are provided through portals. The question dealt with in this article is: How do portals containing different devices support choice in educational markets? Two portals run by national public authorities in Sweden concerned with educational issues have been chosen as material for the analysis. A first conclusion is that the devices integrate a sequence of advanced calculations, which aim to contribute to a choice of education. Secondly, we can distinguish between a mechanical and a pedagogical character of integration. A third conclusion is that the devices connect the objectives of government authorities with choices in educational markets and are therefore part of public policy implementation. Finally, it is argued that the seemingly simple procedures for calculation might affect people’s entire lives, a fact which adds an ethical dimension to the design of this kind of public e-services.